• We are committed to delivery of IT services which provide value, reduce costs and enable our customers to keep ahead of the competition. Providing outstanding IT Outsourcing Services since 2006
  • Our IT Outsourcing services are supported by Service Delivery Managers and you can choose your dedicated IT staff, remote team or simply extend your in-house team Providing outstanding IT Outsourcing Services since 2006
  • Manage

    Bring stability, reliability and agility to your infrastructure, let the experts manage it for you - service level and outcome based engagement for a peace of mind.

  • Develop

    Experienced Engineers, Dedicated or Shared Resource Pools - Obtain quality software development and professional testing services at competitive rates.

  • Support

    Providing excellent support to your customers has never been easier - real time, dedicated, on demand or casual, custom or off-the-shelf applications and services you name it we support it.

Partners

  • Ryarc
  • VbNet
  • McAfee
  • iMPERVA
  • AuraTech
  • NST IT Services

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Website usage terms and condition

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VESTEL’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘VESTEL’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is General Mihajlo Apostolski 8a, Skopje, Macedonia. Our company registration number is MK4058009501781. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

ITSM policy

Intent

The purpose of this high level document is to outline how Vestel addresses IT Service Management as a whole and also to review some of the pervasive and underpinning procedures that are necessary to support integrated service management.

Policy

Who does this Policy apply to?

Managers, employees, third party vendors and all others who connect to or handle Vestel and Vestel’s client’s networks and data are responsible for reviewing this policy in concern with business, legal, and information technology staff to ensure that the policy meets legal requirements specific to the company and its data; and can be effectively carried out by Vestel’s employees.

If this Policy applies to you, then you MUST read the sections that apply to you (as defined in the Table of Contents) and make sure you understand them. If you need guidance speak to your people leader or the local compliance unit servicing your business area. This Policy applies to all information assets including but not limited to facilities, electronic data, intellectual property, and software and paper documents.

If international laws or regulations require more stringent requirements than stated in this policy, the internal policy created by Vestel will align as and when required.

SMS Policy

Relationship

Operational Excellence

Commercial