Tired of lethargic, technology minded and overpaid IT teams? Are you unsatisfied with the service you are getting and are you kept awake at night with unpredicable outages? - Talk to the professionals, we do this well and we have the track record to prove it.


Our Managed IT services are tailored for the Small to Medium market. We bring the Enterprise world experience to you, with proven and tested processes, we improve reliability and the effectiveness of your infrastructure - and we do it all with the simplicity and cost effectiveness you deserve.

Agile & Flexible

We recognize that your organisation may not need all the ITILv3 processes - therefore we implement a barebones only. This gives you the peace of mind that stability and reliability will prevail while enabling you to have an agile and responsive infrastructure.


Our Engineers know their stuff, we know switches, routers, firewalls, Windows, Linux, Unix, VPNs, mail, security...heck we even know mobile, but we make it simple and understandable for you. Unveil the myth behind IT, gain visibility and responsibility. No more technology jargon, clear and concise communication with your dedicated or shared IT resources, the way you need it, the way you want it.

List of Managed Infrastructure Services

Basic Services


  • Configuration Management
  • Incident Management
  • Change Management
  • Health and Availability Monitoring
  • Patch Management
  • End Point Protection
  • Backup and Restore
  • Identity and Access Management

Advanced Services

  • Asset Management
  • Problem Management
  • Capacity Management
  • Performance Management
  • Compliance Management
  • Log Management
  • VPN Management
  • Virtualization Technology Management
  • Service Level Agreement
  • Email Collaboration Service Management

Security Services

  • Data Loss Prevention
  • Vulnerability Management
  • Firewall Management
  • Security Information and Event Monitoring System Management
  • Intrusion Detection/Prevention System Management
  • Information Security Management
  • Risk Management


  • Ryarc
  • VbNet
  • McAfee
  • AuraTech
  • NST IT Services

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Website usage terms and condition

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VESTEL’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘VESTEL’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is General Mihajlo Apostolski 8a, Skopje, Macedonia. Our company registration number is MK4058009501781. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

ITSM policy


The purpose of this high level document is to outline how Vestel addresses IT Service Management as a whole and also to review some of the pervasive and underpinning procedures that are necessary to support integrated service management.


Who does this Policy apply to?

Managers, employees, third party vendors and all others who connect to or handle Vestel and Vestel’s client’s networks and data are responsible for reviewing this policy in concern with business, legal, and information technology staff to ensure that the policy meets legal requirements specific to the company and its data; and can be effectively carried out by Vestel’s employees.

If this Policy applies to you, then you MUST read the sections that apply to you (as defined in the Table of Contents) and make sure you understand them. If you need guidance speak to your people leader or the local compliance unit servicing your business area. This Policy applies to all information assets including but not limited to facilities, electronic data, intellectual property, and software and paper documents.

If international laws or regulations require more stringent requirements than stated in this policy, the internal policy created by Vestel will align as and when required.

SMS Policy


Operational Excellence